• Hull (Head Office) : 01482 322331 | New Truck / Van Sales Hotline : 01482 322331 | Used Truck / van sales hotline : 07827 360778

Aftersales (Service & Parts)

 

Our Services

At Thompson Commercials we strive to develop lasting relationships with our customers,
which is why our depots offer a wide range of services to ensure your vehicle stays
on the road, and to minimize the downtime when problems do occur. Our skilled mechanics
will do their utmost to ensure your vehicle is back on the road as soon as possible.

Whether it is for MOTs, tachograph calibration or a steam cleaning, our variety of
service packages available will meet your requirements. To find out more about any of our
packages, available at our depots, please go to our Depot Page or contact your local depot
today and speak to our helpful staff.

To book a service please use either the Depot Page OR the ‘Book a Service’ contact form below, thank you.

Service 24/24

Roadside attendance within 1 hour
The Renault Trucks Network is committed to attend all vehicle breakdowns reported via
Renault Trucks 24/24 roadside assistance service, within 60 minutes of the initial report
to our call centre. We are also committed to carrying out all repairs with a completion
time of 2 hour or less while you wait.

Should a Renault Truck or Van require a vehicle diagnosis check (in a workshop or roadside)
this will be done in less than 2 hours. Any resulting repairs, with a completion time
of less than 1 hour, will be carried out while you wait.

All works of less than 2 hours will be carried out within 4 hours.
If your Renault Truck or Van arrives at an authorised Renault Trucks workshop,
with or without an appointment, requiring a repair taking less than 2 hours,
this repair will be undertaken and completed within 4 hours.

90% of parts available over the counter.
The Renault Trucks network is committed to offer all customers a minimum
of 90% parts availability over the counter.

An On-Road Commitment for vehicles under warranty or R&M contract.
Any Renault Truck or Van, currently under warranty or operating under a
Renault Trucks or Renault Network R&M contract, suffering an unexpected failure
(which can normally be repaired within 24 hours), will be covered by Renault Trucks
‘On-Road Commitment’. Operators will automatically receive either a replacement
vehicle, or monies equivalent to the ‘hire value’ of a comparable vehicle for each day the
vehicle remains ‘off the road’ (up to 3 days).

Click here to access Service 24/24

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 Ministry Inspection
 MOT
 Service
 Tacho Calibration
 Diagnostic Work
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Parts

Our Parts Departments house in excess of £1,250,000 worth of franchise products.

 This enables us to draw Renault parts readily from stock, supported by a 24 hour service on a call out arrangement with two vans on a continuous loops across all depots.

QUALITY PARTS, PROFESSIONAL KNOWLEDGE,
THE POWER OF THE NETWORK…RENAULT TRUCKS APPROVED PARTS
RELIABILITY AND AVAILABILITY

Our wide range of original approved parts covers all Renault Trucks vehicles, both old and new.
We can meet all your needs for maintenance and regular care of your vehicles and trailers.

New parts, reconditioned parts, kits, accessories,
workshop supplies – our range allows you to choose the best solution for your needs.

Also discover the full range of Accessories for the complete Renault Trucks range:
e-Brochure Instructions.

PARTS4U Club

As a member of PARTS4U you will benefit from Renault Trucks UK
Parts offers and special promotions that are exclusive to PARTS4U card Holders.
The advantages of being a PARTS4U member:
Saving money through regular special parts price deals
Special offers for driver accessories
Special offers for card holders only
Discounts can be redeemed at any UK Renault Trucks authorised dealership

To join this exclusive club, simply click here.


View Renault Trucks UK full Range of Merchandise

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