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Aftersales

At Thompson Commercials we strive to develop lasting relationships with our customers, which is why our depots offer a wide range of services to ensure your vehicle stays on the road, and to minimize the downtime when problems do occur. Our skilled mechanics will do their utmost to ensure your vehicle is back on the road as soon as possible.

Whether it is for MOTs, tachograph calibration or a steam cleaning, our variety of service packages available will meet your requirements. To find out more about any of our packages, available at our depots, please go to our Depot Page or contact your local depot today and speak to our helpful staff.

To book a service please use either the Depot Page OR the ‘Book a Service’ contact form below, thank you.

Service 24/24

Roadside attendance within 1 hour

The Renault Trucks Network is committed to attend all vehicle breakdowns reported via Renault Trucks 24/24 roadside assistance service, within 60 minutes of the initial report to our call centre. We are also committed to carrying out all repairs with a completion time of 2 hour or less while you wait.

Should a Renault Truck or Van require a vehicle diagnosis check (in a workshop or roadside) this will be done in less than 2 hours. Any resulting repairs, with a completion time of less than 1 hour, will be carried out while you wait.

All works of less than 2 hours will be carried out within 4 hours.

If your Renault Truck or Van arrives at an authorised Renault Trucks workshop, with or without an appointment, requiring a repair taking less than 2 hours, this repair will be undertaken and completed within 4 hours.

90% of parts available over the counter

The Renault Trucks network is committed to offer all customers a minimum of 90% parts availability over the counter.

An On-Road Commitment for vehicles under warranty or R&M contract

Any Renault Truck or Van, currently under warranty or operating under a Renault Trucks or Renault Network R&M contract, suffering an unexpected failure (which can normally be repaired within 24 hours), will be covered by Renault Trucks ‘On-Road Commitment’. Operators will automatically receive either a replacement vehicle, or monies equivalent to the ‘hire value’ of a comparable vehicle for each day the vehicle remains ‘off the road’ (up to 3 days).

Click here to access Service 24/24

Parts4U

As a member of PARTS4U you will benefit from Renault Trucks UK
Parts offers and special promotions that are exclusive to PARTS4U card Holders.
The advantages of being a PARTS4U member:
Saving money through regular special parts price deals
Special offers for driver accessories
Special offers for card holders only
Discounts can be redeemed at any UK Renault Trucks authorised dealership

To join this exclusive club, simply click here.